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Call Center Representative – New Member Onboarding
Location: Remote (U.S.-based preferred)
Type: Contract (with potential for Contract-to-Hire)
Help people feel supported from the very first hello.
We're looking for a compassionate and proactive Call Center Representative to support onboarding for a digital health platform focused on sleep, metabolic health, and overall wellness. You'll be the friendly voice that welcomes new members and guides them through setup, usage, and early support.
What You'll Do
Make outbound welcome calls to newly enrolled members
Guide members through account setup and platform features
Answer inbound questions about onboarding, the app, and general support
Troubleshoot basic tech issues or access problems
Accurately document each interaction
Escalate complex problems appropriately
Share insights with internal teams to improve the member experience
What You Bring
1+ years in a call center, customer service, or healthcare support role
Strong communication skills (verbal & written)
Confidence using digital tools and mobile apps
Patience, empathy, and a problem-solving mindset
Bonus: Experience in digital health or wellness
Bonus: Bilingual in Spanish/English strongly preferred
Job Details
Contract role via Tenavi Staffing (Staff Augmentation model)
Full-time (40 hrs/week)
Competitive hourly rate based on experience
Opportunity to convert to permanent hire based on performance